Privacy Policy

Our View on Privacy

Our Privacy Policy strives to adhere to these philosophies:

1. When we collect information from you through our App, we will do so responsibly and with respect for your privacy. We will only collect the information that we believe we need to create value for you as the App user.
2. We will store your information with an appropriate level of security to minimize chances of it being disclosed (except as allowed by this Policy).
3. We will not share your information unless it is: (i) for law enforcement purposes; or (ii) related to a feature supported by a third-party vendor (e.g., a third-party payment processor). In both such cases, we would only share the minimum of information we believe is required. Please see our End User License Agreement for more information regarding our third-party vendors.

Please Read This Entire Policy

Please read this entire Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not download, register with, update, or use the App. By downloading, registering with, updating, or using the App, you agree to this Policy. This Policy may change from time to time. Your continued use of the App after we revise this Policy means you accept those changes. So, please check this Policy periodically for updates.

Residents in certain states, such as California, may have additional personal information rights and choices. For more information visit our California Privacy Notice page. Please check back periodically to see if additional Privacy Notices have been added for your state.

Other Agreements and Policies

By downloading, registering with, updating, or using the App, you are also agreeing to our User Agreement ("UA"), which is available here. The App is intended for commercial purposes as further described in the User Agreement. The App is not intended for non-commercial use. Please see the User Agreement for more information.

Additionally, our websites, our other apps, and third-party websites, apps, or services may have their own privacy policies. We encourage you to read those privacy policies before providing information on or through them.

Overview of This Policy

This policy describes:

1. The types of information we may collect or receive when you purchase, download, install, register with, access, update, or use the App, including information you provide and information we collect from any device where you download, install, update, register with, or use the App.
2. Our practices for collecting, using, maintaining, protecting, and disclosing the information we collect or receive.
3. Your choices regarding the information we collect or receive.
4. Information that we receive outside of the App, including information you provide through other Company apps or websites or third-party apps or websites.
5. Information that we receive from any third party.
   
6. Information that we receive from any source other than the App.

Information We Collect

We will collect information:

1. Records of your communication preferences, including whether you have consented to receive promotional email and SMS communications during App account creation.
2. Directly from you when you provide it to us.
3. Automatically when you use the App.
4. When you authorize us to collect it from your device.
5. From any device through which you access the App.

You should specifically know that the App collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). The term "personal information" does not include:

1. Publicly available information from government records.
2. Deidentified, anonymized, or aggregated consumer information.
3. Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data.
4. Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

How We Collect Information

Information You Provide to Us

You understand that we will collect all information that you provide to us when you download, register with, update, or use the App.  That information may include, but is not limited to:

1. Personal Information (as defined above) and business information.
2. Information you provide in communications made through the App.
3. Information you provide to request the use of Services described in the User Agreement.
4. Information about the vehicle(s) you are operating or intend to operate in connection with the Services.
5. Payment account information, including any bank account information and transaction history.
   
6. Search queries through the App.
7. Information about your use of the Services.
8. Details of transactions you carry out through the App.
9. Information about your preferences for using the App or the Services described in the User Agreement.
10. Records and copies of your communications, including emails, text messages, voice calls, chat transcripts, and other communications made or transmitted by or through the App.
11. Any financial information you provide to us through the App.
12. Responses to surveys or questionnaires.
13. Information you provide when you report a problem with the App or request support with the App or the Services.
14. Any other information you input through the App.

You may also provide information for publication or display ("Posted") on public areas of the app or websites you access through the App (collectively, "User Contributions"). Your User Contributions are Posted and transmitted to others at your own risk. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Automatically Upon Download, Registration, Update, or Use of The App

‍Please understand that when you download, access, register with, update, and use the App, it may use technology to collect certain information automatically, without any further action by you, such as:

1. Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, other communication data, and the resources that you access and use on or through the App.
2. Device Information. We may automatically collect information about the mobile device you are using, the device's internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
3. Stored Information and Files. The App also may automatically access metadata and other information associated with other files stored on your device which may include photographs.
4. Location Information. Depending on your device and your device settings, the App may automatically collect information about the location of your device and navigation, or you may be asked to enable location sharing capabilities of your device. So, you should understand that by downloading, accessing, updating, or using the App, it may enable automatic collection of information regarding your device's location and navigation even when the App is not in use. You may change your location sharing settings and other privacy settings on your mobile device, but you understand the App will only function properly if it collects real-time information about the location of your device. The App will not function properly unless you share this location information.
5. Derived Information. Please understand that we may derive information from any of the information we automatically collect. For example, we may be able to determine your device's approximate location from your device's IP address.
   

If you do not want us to collect this information, then do not download the App and delete it from your device if you have already downloaded it. The technologies we use for automatic information collection may include:

1. Cookies (or mobile cookies). A cookie is a small file placed on your device. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App and/or Services.
2. Web Beacons. Pages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages [or opened an email] and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

Information You May Authorize Us To Collect Automatically

In addition to the automatic collection of information described above, you may make selections through in-App settings or through your device's preferences or settings that enable us to collect other information. For example:

1. Location Services. To the extent that your device's location is not automatically tracked, you may be asked to select preferences within the App and/or on your mobile device to enable location sharing capabilities of your device. So, you should understand that by enabling location sharing preferences on your mobile device, the App will automatically collect information regarding your device's location even when the App is not in use. The App will only function properly if it collects real-time information about the precise location of your device. The App will not function properly unless you share this precise location information at all times by selecting "Always" in your precise location sharing settings on your Device settings.
2. Photos and Camera. The App may ask for access to your Device's photos or camera. If you give such permissions, you understand that we will access, collect, and use such information to provide the App or the Services described in the User Agreement.
3. Other Permissions We Request. You may be asked to authorize access to your other apps and other information available through your device now or in the future. If you give such permissions, you understand that we will access, collect, and use such information to provide the App or the Services described in the User Agreement.

Information That Third-Parties May Collect

When you use the App, its content, or the Services, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include: These third parties may use tracking technologies to collect information about you when you use the App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services or websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about the policies or practices of these third parties, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, business or commercial information, and location information, to:

1. Verify your identity, satisfy Know Your Customer (KYC), Anti-Money Laundering (AML), sanctions screening, fraud prevention, and other legal or regulatory obligations.
2. Provide you with the App, its contents, the Services, and any other information, products or services that you request from us.
3. Detect, investigate, prevent, and respond to fraud, unauthorized transactions, security incidents, and any other suspected, unlawful or prohibited activities.
4. Personalize your user experience with the App and Services.
5. Communicate with you through the App regarding the App or the Services.
   
6. Enhance and improve your experience with the App, its contents, and the Services.
7. Store information about your preferences, allowing us to customize our App according to your individual interests.
8. Optimize functionality of the App.
9. Recognize you when you use the App.
10. Process or facilitate financial transactions related to the Services.
11. Interact with third parties as necessary or convenient to provide you with the App, its contents, and the Services.
12. Fulfill any other purpose for which you provide the information.
13. Give you notices about the App, your account, or the Services.
14. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
15. Notify you when App updates are available, and of changes to any products or services we offer or provide though the App.
16. Improve the App or the Services.
17. Develop our new apps, products, or services.
18. Ensure your compliance with the User Agreement.
19. Estimate our audience size and usage patterns.
20. With your consent, provide you with promotional offers, loyalty rewards, product updates, educational content, and other marketing communications by email and SMS text message.

Contacting You

We may communicate with you through the App, email, SMS text message, push notifications, telephone, or other communication channels as necessary to provide and administer our products and Services, respond to your requests, maintain your account, satisfy legal obligations, and, where you have provided your consent, send promotional communications. You can also opt-out of our communications regarding our apps, goods, and Services by sending us an email stating your request to privacy@greenlane.ai.

‍Marketing Communications

‍With your express consent, we may send you promotional communications by email and/or SMS text message regarding diesel savings, rewards, loyalty benefits, member offers, new products, new features, and other information we believe may be valuable to you. Your consent to receive promotional communications is optional and is not required to use the App or any of our products or services.

By providing your mobile telephone number and affirmatively electing to receive communications, you consent to receive recurring automated or prerecorded marketing text messages and push notifications from Greenlane.ai, LLC dba 8TK at the mobile number provided. Consent to receive marketing communications is not a condition of purchasing or using any product or service. Message frequency varies based on your account activity, preferences and promotions. Message and data rates may apply.

You may withdraw your consent at any time by updating your communication preferences within the App, clicking the unsubscribe link contained in any marketing emails, replying STOP to any marketing SMS message, or contacting us at privacy@greenlane.ai.

‍Transactional Communications

‍Regardless of your marketing preferences, we may contact you by email, SMS text message, telephone, push notification, or other available communication channels regarding your account, security alerts, fraud prevention, authentication codes, payment activity, account servicing, legal notices, required disclosures, and other operational or transactional matters necessary to provide our products and services. These communications are not marketing communications and cannot be opted out of except by closing your account where permitted by law.

Disclosure of Your Information

We treat your personal information with care and do not sell or share your personal information except as described in this Policy or as permitted by applicable law. We disclose your information only as necessary to operate and improve our products and services, facilitate transactions, comply with applicable laws and regulations, protect our customers and business from fraud and misuse, work with trusted service providers, payment processors, card networks, banking partners, fraud prevention providers, identity verification providers and other financial service providers and partners, or as otherwise described in this Privacy Policy or authorized by you. Specifically, we may disclose your information:

1. To obtain or provide Company support or development services for the App or the Services.
2. To provide the App and the Services described in the User Agreement. Examples include but are not limited to: (i) We may provide information to third parties that is necessary or convenient in connection with the App, and (ii) We may provide information to third parties that is necessary or convenient to facilitate or process financial transactions that are made in connection with the App.
3. In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our App users is among the assets transferred.
4. To comply with any court order, subpoena, law, or legal process, including to respond to any government or regulatory request.
5. To enforce our rights arising from any contracts entered into between you and us, including the App User Agreement, this Privacy Policy, and for billing and collection.
6. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
   
7. For any other purpose disclosed by us when you provide the information.

Your Choices About Information Collection

This section describes options you have to control what information we collect. Please consult any user guides for your device or your device's operating system. Some choices can also be made through the in-App settings. You may make choices about:

1. Usage Tracking. These permissions are controlled by the settings in your device's operating system. You may modify these permissions through the settings on your device. You can choose whether or not to allow the App to collect information through other tracking technologies by logging into the App and adjusting your user preferences in your account profile by making the relevant selections. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App and/or Services may then be inaccessible or not function properly.
2. Location Information. These permissions are controlled by the settings in your device's operating system. You may modify these permissions through the settings on your device. You can choose whether or not to allow the App to collect and use real-time information about your device's location through your device's privacy settings. If you do not allow the use of location information, the App will not function properly and may not function at all; however, we may still be able to determine an approximate location of your device from your IP address or other information that is automatically collected through your use of the App.
3. Other Permissions We Request. These permissions are controlled by the settings in your device's operating system. You may modify these permissions through the settings on your device. You can choose whether or not to allow the App to collect and use other information available through your device.
4. Communication About  Our Apps, Products, and Services.  If you have elected to receive promotional communications, we may send you marketing emails and SMS text messages regarding discounts, rewards, member benefits, promotions, product announcements, and related offerings. You may withdraw your consent at any time by updating your communication preferences within the App, clicking the unsubscribe link contained in our marketing emails, replying STOP to cancel (or HELP for assistance) to any promotional SMS message, or contacting privacy@greenlane.ai. Opting out of promotional communications will not affect transactional or service-related communications necessary to administer your account.
5. From time to time, we may provide you information about App updates, information related to the App or Services, or to promote our own products or services. If you do not want us to use your contact information for these purposes, you can opt-out by sending us an email stating your request to privacy@greenlane.ai.
   

Residents in certain states, such as California, may have additional personal information rights and choices. For more information visit our California Privacy Notice page.

Accessing, Correcting, or Deleting Your Personal Information

You can review and change certain personal information by logging into the App and visiting your account profile, provided that you enter accurate information as required by the User Agreement.

You may also send us an email at privacy@greenlane.ai to request access to, correct, or delete any personal information that you have provided to us. Please understand that we may not be able to delete certain personal information unless we also delete your user account. If you delete or change your User Contributions from the App, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other App users.

In our discretion, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents in certain states, such as California, may have additional personal information rights and choices. For more information visit our California Privacy Notice page.

Data Security

We will use measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Although our security measures are consistent with safety measures used for similar mobile apps, you understand that we cannot guarantee the security of your personal information, and that all information is susceptible to theft, hacking, or inadvertent deletion no matter what security measures are taken. Any transmission of personal information is at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We suggest that you do not re-use any password that you have used for other apps or services, and that you create a password that at least satisfies the complexity requirements that we may suggest or require through the App from time to time. Do not share your password with anyone. We urge you to be careful about giving out information in public forums about your account. The information you share in public areas may be viewed by any user of the App.

Children Under the Age of 18

The App is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information upon learning of our possession of such information. If you believe we might have any information from or about a child under 18, please contact us at privacy@greenlane.ai.
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‍Residents in certain states, such as California, may have additional personal information rights and choices. For more information visit our California Privacy Notice page.

Changes to Our Privacy Policy

We may update this Policy from time to time. The date the Policy was last revised is identified at the top of the page. If we make material changes to how we treat our users' personal information, we will post the new Policy on this page. You are responsible for periodically visiting this Policy to check for any changes. Depending on your preferences and permissions, you may also receive notifications of changes to this Policy by email, device notifications, or an in-App alert the first time you use the App after we make the change. You are responsible for ensuring we have an up-to-date active and deliverable email address for you so that we may provide such updates to you.

Contact Information

For questions, concerns, comments, or complaints about this Privacy Policy and/or our privacy practices or to obtain a copy of this Privacy Policy in alternative format, contact us at privacy@greenlane.ai.

Copyright © Greenlane.ai, LLC 2026

Last updated: July 29, 2026